State what you can observe

Explain whether the problem concerns access, an account status, billing, creative, or a particular campaign action. Include exact messages rather than guessing the cause.

Limit the scope of the report

Note whether one person or the whole team is affected and whether the issue concerns one asset or several. This keeps the conversation focused.

Use the right next step

Ask which checks are appropriate and what information is needed. For platform decisions, consult current official review guidance and avoid treating a third party as able to guarantee an outcome.

Turn the brief into a useful next step

Bring these notes into the conversation with your team or ADFBM. Keep the selected configuration, the responsible contact, and any open question together. Before an order or change is confirmed, make sure the people doing the work share the same written understanding.

Use the checklist below as a starting point, then adapt it to the business and assets you are authorized to manage. Product details and platform requirements should always be confirmed for the specific setup involved.